Refunds and Returns

1. Overview

Veld-Leaf operates through a sponsorship contribution and preference selection model. This policy applies to approved appreciation gifts and preference items made available through the Veld-Leaf platform.
Returns may be requested within 30 days from delivery, provided the item is unused, unopened where applicable, in its original packaging, and accompanied by proof of sponsorship submission or delivery.
This policy does not limit any rights a member may have under applicable South African consumer protection and electronic transaction laws

2. Non-Returnable Items

For safety, hygiene, quality-control, and compliance reasons, the following items may not be returned once opened, used, handled, consumed, unsealed, or delivered in a condition that affects safety or suitability:

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

• Veld-Blom items;
• Roll & Rus items;
• Druppels & Olie items;
• opened or used vapes, oils, cartridges, or related items;
• consumable, plant-based, hygiene-sensitive, perishable, or regulated items;
• gift cards, vouchers, digital items, or promotional credits.

This does not apply where the item is defective, damaged on delivery, incorrectly supplied, or where a return
is required by law.

3. Defective, Damaged, or Incorrect Items

If your item is defective, damaged on delivery, or incorrectly supplied, email Orders@veld-leaf.co.za within 48 hours of delivery where possible.
Please include your name, proof of sponsorship submission, delivery details, photographs of the item and packaging, and a short explanation of the issue.
Veld-Leaf may inspect the item before approving a refund, replacement, exchange, or credit.

4. Refunds and Credits

Once an approved return is received and inspected, Veld-Leaf will confirm whether the refund, replacement, exchange, or preference credit has been approved.
Approved refunds will be processed to the original payment method where possible. Processing times may depend on the payment provider or bank.
Delivery fees, return delivery fees, packaging fees, and handling fees are generally non-refundable unless the return is due to Veld-Leaf’s error or a defective item.

5. Return Delivery

Do not send or deliver any item back without written approval from Veld-Leaf.
For approved returns, Veld-Leaf will provide return delivery instructions. The member may be responsible for return delivery costs unless the return is due to a defective, damaged, or incorrectly supplied item.
Veld-Leaf is not responsible for returned items lost during delivery. We recommend using a trackable delivery service for approved returns.

6. Exchanges

Exchanges are only offered where an item is defective, damaged on delivery, incorrectly supplied, or approved by Veld-Leaf.
If the same item is unavailable, Veld-Leaf may offer a suitable alternative, revised preference selection, preference credit, or refund where applicable.

7. Failed Deliveries

If delivery fails due to incorrect details, failed verification, refusal to accept delivery, or member unavailability, additional delivery, handling, or re-delivery fees may apply.

Need help?

For refund, return, exchange, or delivery-related queries, contact Orders@veld-leaf.co.za.